I’d put in the order for her new CD “Top Secret” from them (21.98 for the CD/poster and a whopping 15.60 for shipping) and expected it to arrive within a few weeks. Those weeks became months, and just when I was about to write them and ask what was up, I got an email from them telling me that the package had been returned to their shop as undeliverable. WHAT! Looking at the picture they sent me of the package, I saw that the label with my address on it had rubbed off during transit, leaving the mail carrier without an address to deliver to!
So that explained the delay- but THEN, they told me that if I wanted them to re-send it to me, I had to pay them another $15.60 to ship it again PLUS an additional $3.50 “return” fee!!!!
I said that that was ridiculous, I wasn’t going to pay ANOTHER 15.60 for shipping which I already thought was expensive, THEN make me pay for the return fee? They remarked that it was MY country that sent it back so they were not the ones to blame. Yeah, but as the shipper, shouldn’t I have a reasonable expectation that THE FREAKING SHIPPING ADDRESS would be adhered to the parcel in a way that won’t RUB OFF in transit?
So I told them forget it, I’m canceling the Hyosung order. They refunded me the cost of the CD (21/98) but not the shipping, of course. SO I was out that. Plus, they took the $3.50 “return fee out of the Hyosung return amount. So I got back a total of 18.30 out of the initial $37.40 I paid. So I’m out 19.50 and no Hyosung CD.
Maybe it isn’t their fault and the rubbed off label is just “one of those things” but boy, I’m not ordering anything more from them. On to new dealers….
Posted by zdorama @ zdoramaagain.blogspot.com
